Refund policy

We have NO return policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase & Unboxing Video In Terms For Damaged and Detoriated Delivery . We Don't Accept Returns on Choosy preferences , We will try our 100% to satisfy your needs before your Purchase - Please Call us for any doubts , ONLY IN CASE OF WRONG OR DAMAGED PRODUCTS

Any kind of Damages will EXCLUDE THE RETURN PROCESS !

To start a return, you can contact us at +91 8448220777 . If your return is accepted , Please whatsapp us at +91 9990069768 , Post The Items To The address provided by the Executive , You can always contact us for any return question at askmotostoreindia@gmail.com.

Cash on Delivery (COD) Policy

  1. Cash on Delivery (COD) orders may require partial advance payment confirmation before dispatch.
  2. Customers are requested to be available on the provided contact number during delivery timelines to ensure smooth order delivery.

  3. In case the customer:

    • Declines the order at the time of delivery,
    • Refuses to accept the shipment,
    • Provides an incorrect address or phone number,
    • Or remains non-contactable despite multiple delivery attempts,

    then the advance amount paid (minimum 25% of the total order value) will be treated as non-refundable.

  4. The retained 25% advance payment will be adjusted against:
    • Forward shipping charges,
    • Return to Origin (RTO) charges,
    • Packaging and handling costs incurred by the company.
  5. Moto Store India reserves the right to disable COD service for customers with repeated failed or rejected orders.
  6. By placing a COD order on our website, the customer agrees to all the above terms and conditions.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right , you must have UNBOXING VIDEO OF THE COURIER before it's opened .

Exceptions / non-returnable items
Certain types of items cannot be returned, like PPF , custom products WITH WARRANTY CARDS . We also do not accept returns for hazardous materials, flammable liquids, or gases SUCH AS CHAIN SPRAYS & PAINTS . Please get in touch if you have questions or concerns about your specific item.

YOU NEED TO COURIER IT YOURSELF THROUGH INDIA POST .

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We Take Credit Of 8% Concession to REFUND As of TRANSACTION FEES via Payment Gateways & Settlements .